omni by wave commerce

Omnichannel Customer Loyalty
for Shopify

Unify customer profiles across channels, integrate Shopify with other CRM, ERP, POS for loyalty programs, O2O, OMO, customer acquisition and CLV campaigns.

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featured clients

Loved by startups, SME's, and enterprises alike

BANG BANG logo
Dermacept logo
Herbsoil logo
HobbyX logo
Huckle Bee Farms
JAAAM logo
Life Nutrition logo
Logitech logo
MOODLABBYLORRAINE logo
Ms Chu Soap and Beaut logo
Nestle logo
New Era logo
PAKA Wellness logo
Swisse logo
Tea Project logo
Travelpop logo
Waves Pacific logo
WCSL logo
what is omni by wave commerce

Shopify Customer Loyalty: Unified

OMNI is an omnichannel customer loyalty and member management solution designed for Shopify brands, global enterprises and businesses selling cross border.

15%+
return customer growth
2x
CRM growth

"We had omnichannel operations set up in just 2 weeks and new sales are coming through because of the upgraded journey. Thanks OMNI team!"

Chris Leung, Co-founder, Tea Project
expert design loyalty solution

Create a high-performing branded loyalty program

1
Create VIP membership tiers

Reward loyal customers and encourage spending for tier upgrades with prompts throughout the buyer’s journey

2
Segment and tag customers

Create segments and tags of customer to create bespoke rewards or marketing communications

3
Offer omnichannel customer experiences

Delight customers with a "VIP Anywhere" experience by integrating Shopify with other sales channels

4
Drive CLV and repeat customers

Offer customized and personalized rewards, such as birthday deals, and double points campaigns & more.

1
Customize to suit your business

Engage your loyal tribe of customers with a loyalty program that lives and breathes your brand

2
Data-backed, high performance UI

OMNI is created by a team with 10 years of experience creating the most high-performing loyalty and CX interfaces for online commerce

3
Chinese language interface!

With English, Traditional and Simplified Chinese available (and more languages upon request), your customers can enjoy a customer experience in a single language

4
Self service to create and edit rewards

Edit or change rewards, campaigns, and incentives at any time, and set point expiration dates

See OMNI enabled experiences in action

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Swisse logo
Nestle logo
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Provide a best-in-class loyalty account view for your customers like JAAAM

grow your customer database

Drive online traffic to your offline store

Run innovative O2O campaigns

Run O2O campaigns to drive customer acquisition, including:

  • Fast and simple registrations
  • QR code scan to redeem
  • Automated post-redemption offers
  • End-to-end campaign reporting
  • All within Shopify

Sell offline experiences, online!

Turn any product, service, or experience into a product to sell on Shopify! Customers sign up with a verifiable email or phone number, receive the redeemable voucher, and can redeem in-store with any scanner such as a smartphone.

And don't worry - OMNI has in-built mobile number OTP verification!

Easily set VIP or member group only discount codes

Offer student discounts, or partner with other businesses to provide special discounts just for their staff!

omni is a product of innovation

Key features that STAND OUT

1
Mobile OTP verification
Designed for omnichannel businesses with mobile verification (OTP) during Shopify customer account registration to unify CRM
2
Chinese language UI
The only omnichannel loyalty solution on Shopify with multi-language toggling for Chinese and English language
3
Omnichannel by design
Omnichannel by design. OMNI is unbeatable for O2O customer acquisition and Online Merge Offline experiences (OMO)
4
Ecosystem integration
Shopify Flow and direct Klaviyo integration, so businesses can leverage the full power of the ecosystem to build  loyalty
better data to empower growth

Drive online purchases initiated by offline interactions

Equip staff to sell better (and more!)

Provide better in-store customer support with easy access to customer info, loyalty status, and Shopify purchase/order history in a single view on Shopify POS

Drive online & offline channel awareness and usage
  • Track staff customer signups and sales
  • Initiate online store membership signups and registrations from offline store, events and popups
  • Encourage customers to engage with both online and offline sales channels
omni creates better marketing outcomes

Integrate OMNI with your preferred tools

OMNI collects accurate and verified customer data unified from across all of your online and offline sales channels. Feed this data to you preferred marketing tools to create better personalizations and targetted campaings!

Klaviyo integration
Shopify Flow integration
WhatsApp integration via SleekFlow and Gorgias
Browse OMNI case studies
Ready to upgrade your business with OMNI?
Request a demo with one of our experts to learn how our loyalty solution delivers a winning customer experience and more
Request Demo
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