Unify customer profiles across channels, integrate Shopify with other CRM, ERP, POS for loyalty programs, O2O, OMO, customer acquisition and CLV campaigns.
OMNI is an omnichannel customer loyalty and member management solution designed for Shopify brands, global enterprises and businesses selling cross border.
"We had omnichannel operations set up in just 2 weeks and new sales are coming through because of the upgraded journey. Thanks OMNI team!"
Reward loyal customers and encourage spending for tier upgrades with prompts throughout the buyer’s journey
Create segments and tags of customer to create bespoke rewards or marketing communications
Delight customers with a "VIP Anywhere" experience by integrating Shopify with other sales channels
Offer customized and personalized rewards, such as birthday deals, and double points campaigns & more.
Engage your loyal tribe of customers with a loyalty program that lives and breathes your brand
OMNI is created by a team with 10 years of experience creating the most high-performing loyalty and CX interfaces for online commerce
With English, Traditional and Simplified Chinese available (and more languages upon request), your customers can enjoy a customer experience in a single language
Edit or change rewards, campaigns, and incentives at any time, and set point expiration dates
Run innovative O2O campaigns
Run O2O campaigns to drive customer acquisition, including:
Sell offline experiences, online!
Turn any product, service, or experience into a product to sell on Shopify! Customers sign up with a verifiable email or phone number, receive the redeemable voucher, and can redeem in-store with any scanner such as a smartphone.
And don't worry - OMNI has in-built mobile number OTP verification!
Easily set VIP or member group only discount codes
Offer student discounts, or partner with other businesses to provide special discounts just for their staff!
Provide better in-store customer support with easy access to customer info, loyalty status, and Shopify purchase/order history in a single view on Shopify POS
OMNI collects accurate and verified customer data unified from across all of your online and offline sales channels. Feed this data to you preferred marketing tools to create better personalizations and targetted campaings!