At Wave Commerce, we are a leading Hong Kong-based Shopify Plus partner that has supported dozens of trusted brands from New Era HK to Pretti5 to Leather Lab in implementing WhatsApp on their Shopify stores. 

One of the apps we recommend is Wati, a Shopify-backed WhatsApp Business API platform. Wati’s strong WhatsApp integration with Shopify makes customer engagement smarter, faster, and more effective - and when combined with OMNI Loyalty, it takes your ecommerce strategy to the next level by unlocking higher conversion rates. Here’s why and how you should consider integrating Wati with Shopify and pairing it with OMNI Loyalty.

Why Integrate Wati with Shopify?

1. Streamlined Customer Communication

‍Wati’s strong integration with Shopify enables automated and personalized communication through WhatsApp. You can send:

• Order confirmations
• Shipping updates
• Abandoned cart reminders
• Customer support responses
• and more

This automation frees up time while ensuring your customers feel supported and engaged at the right time, on their preferred channel (WhatsApp!).

2. Boosted Conversions with Abandoned Cart Recovery

‍With WhatsApp’s high open rates, sending simple reminders to customers with items left in cart often results in higher cart recovery and increased revenue.

3. Enhanced Post-Sale Engagement‍

Wati enables businesses to stay connected with customers post-purchase by sharing loyalty rewards, feedback requests, and reordering options directly via WhatsApp.

How to Integrate Wati with Shopify

Step 1: Set Up Your Wati Account

‍Start by creating an account with Wati and configuring your WhatsApp Business API. Ensure you have an approved WhatsApp Business number.

Step 2: Install Wati’s Shopify App

‍Visit the Shopify App Store and install the Wati app. Follow the onboarding process to connect your Wati account to your Shopify store.

Step 3: Configure WhatsApp Flows

‍Set up automated workflows such as order confirmations, cart reminders, and shipping updates using Wati’s dashboard. These workflows are designed to enhance customer experience and drive conversions.

*Wati’s pricing depends on your usage as well as the desired subscription based on your goals. Set up a call with our WhatsApp marketing experts at Wave Commerce to learn more.

Best Yet: How Wati Integrates with OMNI Loyalty

OMNI Loyalty: Elevating Shopify Loyalty Programs

‍OMNI Loyalty, developed by Wave Commerce, is a premium Shopify loyalty program app designed for Hong Kong brands to increase sales through higher conversion rates. It integrates seamlessly with Wati to bring conversational commerce to life via WhatsApp. Here’s why it’s a game-changer:

1. Personalized Rewards Delivered via WhatsApp

‍OMNI Loyalty allows you to offer context-driven rewards like birthday bonuses, VIP discounts, and first-purchase incentives. With Wati, these rewards can be communicated instantly via WhatsApp, creating a seamless customer journey.

2. Conversational Sign-Ups and Engagement

‍Quickly onboard new members to your loyalty program using WhatsApp. Customers can join with a few conversational messages, eliminating barriers to sign-up. Their data is instantly synced with Shopify and OMNI Loyalty for a unified experience.

3. Automated Campaigns for Better Conversions

‍Combine Wati’s automation capabilities with OMNI Loyalty to create high-converting flows like:

• Abandoned cart recovery with incentives
• Birthday reward reminders
• Replenishment notifications
• VIP tier upgrades

4. OMNI Bridges Wati, Shopify, Klaviyo and More

‍With OMNI as the bridge, sync data like quiz results, reviews, loyalty, interests, and more between your tech stack for better retargeting and engagement. 

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Why Work with Wave Commerce?

Wave Commerce’s expertise in Shopify and loyalty solutions ensures you’ll get the most out of your Wati and OMNI Loyalty integration. Here’s how we can help:

1. Custom Flow Implementation

‍Wave Commerce specializes in designing high-converting WhatsApp flows tailored to your business goals. Whether you want to drive loyalty sign-ups or increase repeat purchases, they’ll help you build the perfect strategy.

2. Expert Guidance on OMNI Loyalty

‍Their in-depth knowledge of OMNI Loyalty ensures you’ll maximize its features, such as personalized rewards, VIP tiering, and seamless integration with Wati and Shopify.

3. Proven Track Record

‍With a history of helping businesses achieve exceptional results, Wave Commerce is the partner you need to implement a scalable and innovative e-commerce strategy.

As an example, by partnering with Wave Commerce to re-design their Shopify Plus store for the US market and implement the OMNI loyalty platform, Tineco’s sales grew by 30%.

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What’s Up with Wati Shopify Integration?

Integrating Wati with Shopify is a smart move for businesses looking to enhance customer engagement and drive sales. When paired with OMNI Loyalty, it creates a powerful CX of conversational commerce and loyalty-driven strategies. 

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Sign up for a consultation today to learn more about Wati, OMNI, or Shopify WhatsApp integration: