DTSPP (The Digital Transformation Support Pilot Programme) is the Hong Kong SAR government’s funding program, administered by Cyberport, providing financial support to local retail and F&B brands for digital transformation - such as implementing new “customer management and loyalty solutions”.

Eligible local retail and F&B brands can apply for the DTSPP funding program to fund up to 50% of costs including subscription fees for new technology to improve their business, from the approved solutions list.

Wave Commerce is excited to announce that OMNI Loyalty and Rewards, our innovative Shopify loyalty and rewards program app has been selected as an approved solution for funding! This means eligible Shopify retailers can apply for DTSPP to fund up to 50% of OMNI for up to 2 years of subscription fee coverage!

Learn more about OMNI the Shopify Loyalty Program App here, and book a consultation with our team to learn more about funding your new loyalty program with DTSPP.

Can Shopify retailers apply for DTSPP funding?

Absolutely! Yes, Shopify retailers can apply for funding through DTSPP as long as they meet the requirements.

DTSPP funding has 2 related verticals, F&B, and Retail. As most Shopify retailers focus on retail business, the “Retail” solutions would be the most logical. 

Under ‘Retail’, there are 3 core categories of solutions:

• Digital Payment Solutions and Shopfront Sales
• Online Promotion
• Customer Management and Loyalty Solutions

As the DTSPP solution list is not tailored specifically for Shopify retailers, but Hong Kong business in general, some solutions and categories may not be relevant for Shopify retailers. 

Keep in mind that when evaluating solutions for your Shopify retail business, you should always have a “Shopify ecosystem first” approach, and look for solutions that were designed to integrate with Shopify - and are available on the Shopify app store. This will help prevent any compatibility issues, performance issues, or conflict between solutions that will negatively impact your store.

Wave Commerce is a long-time Shopify partner based in Hong Kong, and can help answer any questions related to applying for DTSPP funding as a Shopify retailer. Contact us here to learn more. 

What are the requirements for Shopify retailers to apply for DTSPP funding?

Generally speaking, here are the high-level requirements for Shopify retailers to apply for funding with DTSPP. To learn more, contact us here for a short consultation call about DTSPP for Shopify.

DTSPP Shopify Requirements:

• A Hong Kong business registration under the Business Registration Ordinance (Cap. 310)
• Not being a publicly listed company in Hong Kong, a statutory body, or a government-subvented organization
• At least 1 offline retail store
• Fewer than 50 full-time employees (excluding part-time employees)

*This is not an extensive list but the most applicable requirements. 

What are DTSPP-approved CRM, customer loyalty, and membership solutions for Shopify retailers?

There are a few approved solutions available for DTSPP funding under the “Customer Management and Loyalty Solutions” category! However, the only solution that integrates natively with Shopify is our own Shopify loyalty program app, OMNI Loyalty and Rewards!

Our team at Wave Commerce is behind OMNI Loyalty, which is a product of 10 years of experience as a leading Shopify partner for many of the world’s most trusted brands. We are also a Shopify app developer, with over 22,000 app users worldwide. We’ve taken our collective knowledge to design and build OMNI Loyalty, an innovative Shopify loyalty program app for forward-thinking and ambitious brands. 

With OMNI Loyalty, brands like Pretti5, HelloLulu, New Era HK, Herbs’Oil Hawaii, Logitech HK, and Life Nutrition are driving sales with an innovative loyalty experience that goes beyond “just points” like you see with typical loyalty programs.

Why OMNI Loyalty and Rewards - Shopify Loyalty Program App?

• Designed to drive sales, rather than a “just points” experience
• VIP tiers, and VIP discounts automatically applied at cart
• Premium-designed customer rewards wallet
• 50+ ways to reward your customers, including;some text
  • Pre-ordering
  • Welcome gifts, birthday gifts
  • 1st purchase offer, winback rewards
  • Tier-based and campaign-based rewards
• Works with top Shopify apps like Klaviyo, Loox, JudgeMe, Shopify Flow, Shopify Inbox, Gorgias
• Seamless UIUX - embedded in the customer’s “My Account” page, cart widget, points, widget, let loyalty display across your site!
• Supports multi-languages including English, simplified and traditional Chinese language text as well as multi-currency, and Shopify POS!
• Integrate with leading WhatsApp solution providers to help boost customer engagement and loyalty through personalized and context-driven marketing flows on your customer’s preferred messaging app

Check out our OMNI Loyalty Shopify app today and book a call to talk about using DTSPP to fund your new OMNI loyalty program!

My online store is on Shopify, but my retail store is not using Shopify POS. Can I still use OMNI Loyalty for my retail business?

Absolutely! OMNI Loyalty is designed to work with both Shopify POS and other POS systems to deliver omnichannel customer loyalty and rewards. If you’re using an external POS system but want a unified customer loyalty program for your Shopify site, our expert Shopify team at Wave Commerce can help guide you through the different options and considerations, either pursuing POS integration with Shopify or migrating to Shopify POS. We’re here to help make omnichannel customer loyalty a reality!

What is the funding amount available for eligible DTSPP businesses?

DTSPP funding for Shopify retailers covers up to 50% of the total project cost (or a maximum of HKD 50,000 - whichever is lower). 

The funding support provided can be used to cover expenses related to digital transformation, including new equipment, hardware, software, and other assets purchased with the funding support from DTSPP.

What is the duration of the DTSPP funding scheme?

For subscription-based solutions covered by the DTSPP, funding will cover up to 2 years of the subscription cost. 

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Contact us below to discuss further!