At Wave Commerce, our team has been evangelizing for Shopify in Hong Kong since before they even had a presence here! Our team of Shopify experts has summed up our top picks for the best Shopify apps to consider for your business - in terms of driving growth and elevating customer experience. 

In this article, we'll explore some of the top Shopify apps for Hong Kong merchants, categorized into Marketing and Communications, WhatsApp, Translation, Customer Support, Delivery, Returns and Exchanges, and Loyalty and Rewards.

Please keep in mind that picking the right apps is important! While Shopify apps are designed to integrate with Shopify, many are not designed to integrate with each other and can cause issues, such as data loss, lag, bugs, or latency. Therefore, the apps we have selected for this list are many of the leading apps in the Shopify ecosystem and are designed to ensure seamless interconnectivity - even together. 

Customer Loyalty and Rewards Apps:

Jazz up your Shopify store with a loyalty app. Keep customers happy, engaged, and coming back for more joyous shopping adventures!

OMNI Loyalty and Rewards

OMNI Loyalty and Rewards is a robust loyalty and rewards app designed for Shopify merchants to enhance customer engagement, encourage repeat purchases, and boost order values. OMNI empowers businesses to effortlessly create and manage customized loyalty programs directly from the Shopify admin.

OMNI turns your Shopify customer’s “My Account” page into a rich and highly engaging loyalty and rewards hub with features like VIP tiers, points campaigns, 'pay with points,' and gift with purchase. OMNI also supports seamless integration with Shopify POS, Klaviyo, Shopify Flow, Wati, JudgeMe, Loox, and more!

Merchants can also launch campaigns, such as points campaigns or O2O campaigns to drive online traffic in-store and vice versa. Notable features include Mobile phone number OTP to ensure accurate customer data, and multi-language - including Traditional Chinese which is crucial in Hong Kong.

Learn more about OMNI here, or install on the Shopify app store here!

Delivery, Returns and Exchanges Apps:

Boost your Shopify store trust with a shopping tracking app. Track orders, thrill customers, and turn your shop into a slick, organized business.

Hong Kong Delivery and Pickup Options (SF Express)

HK and Macau Pickup Options (SF Express)" is a Shopify app by Wave Commerce designed to enhance the shipping and pickup options for businesses operating in Hong Kong and Macau. It operates with SF Express, the most prominent courier service in the region, allowing customers to choose convenient pickup locations for their orders, such as SF Express service points, lockers, or convenience stores. This provides flexibility, as customers can collect their purchases at nearby locations from a trusted brand, reducing delivery time and offering a more personalized experience. By utilizing this app, Shopify stores can optimize the last-mile delivery process, improve customer satisfaction, and cater to the preferences of their target audience in Hong Kong and Macau.

Try HK and Macau Pickup Options for free on the Shopify app store

Try Hong Kong SF Express Shipping Labels (supports SF Waybill printing and automation) for free on the Shopify app store

Aftership 

AfterShip is a shipment tracking platform that allows Shopify merchants to provide a seamless post-purchase experience to customers. It consolidates tracking information from different carriers, enabling real-time tracking updates, and ensures transparency in the shipping process.

AfterShip Returns specializes in managing product returns. It streamlines the returns process by automating return requests, generating return labels, and providing insights into return reasons. AfterShip Returns also enables businesses to use a custom returns portal integrated into their Shopify store, offering a hassle-free and transparent returns experience.

Try Aftership for free on the Shopify app store

Try Aftership Returns for free on the Shopify app store 

17track

17track is a global package tracking platform that allows users to track shipments from various carriers in real-time. Integrating 17track into your Shopify store enhances customer experience by providing transparency and visibility into the shipping process. Customers can easily track their orders without navigating through multiple carrier websites. By utilizing 17track, your Shopify store can offer a streamlined and efficient post-purchase experience, ultimately leading to increased customer loyalty and positive reviews.

Try 17track for free on the Shopify app store

Marketing and Communications Apps:

Marketing and communications apps offer a huge range of benefits, from attracting new customers, enhancing customer engagement, to providing valuable insights and optimizing conversion rates. These apps empower businesses like yours to create more effective, targeted, and efficient marketing strategies to share your message and bring customers back for more sales. 

Klaviyo

Klaviyo is a robust marketing automation platform designed to help brands create targeted email campaigns and build deeper customer relationships. With proven templates, advanced segmentation, and personalized content features, Klaviyo enables businesses to send relevant messages to the right audience, driving engagement and sales. Klaviyo also has strong automation capabilities for creating your own flows, and pop up forms to collect customer data. 

Klaviyo is used by over 60% of Shopify Plus brands because of its strong Shopify integration, and open ecosystem - meaning it can integrate more seamlessly with over 300 other apps!

Wave Commerce is also proud to be the first and only Klaviyo Master Gold partner in Hong Kong.

Get started with a Klaviyo free trial here

Dotdigital

Dotdigital is a comprehensive marketing automation and customer engagement platform for SMB all the way to enterprise brands. Hong Kong enterprises can leverage Dotdigital to create multi-channel campaigns, including push notifications, SMS and social media, to connect with customers at various touchpoints in their journey, ultimately boosting brand loyalty.

Dotdigital provides a seamless integration with Shopify, Shopify Plus, and Shopify Flow. Dotdigital is also the world's first carbon-neutral cross-channel marketing automation platform and is an ISO 14001 certified business.

Try Dotdigital for free on the Shopify app store

Whatsapp Engagement Apps:

Integrating WhatsApp with your Shopify store or other marketing tools allows for direct and instant communication with customers on their preferred channel. Being the top communication channel in Hong Kong, this app enables real-time support and personalized interactions, fostering a seamless shopping experience.

Sleekflow

Sleekflow is a conversational messaging platform that helps merchants manage multiple communication channels in one place. Hong Kong Shopify businesses can streamline customer inquiries from various sources, including WhatsApp, WeChat, and Facebook Messenger, enhancing efficiency and responsiveness. Most notably, Sleekflow provides standout WhatsApp marketing and engagement capabilities, allowing brands to create WhatsApp flows such as cart reminders and targeted emails - or even connect with your loyalty program to keep communications personalized.

See our Wave Commerce case study with SleekFlow and beauty brand, Ms. Chu Soap & Beaut below:

Talk to us here to learn more about integrating SleekFlow with Shopify!

WATI

WATI is an easily affordable WhatsApp API solution that enables automated communication, order updates, and customer support via WhatsApp. Shopify merchants in Hong Kong can leverage WATI enables sales, customer support and marketing teams to send bulk WhatsApp messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries on WhatsApp with a single team inbox.

WATI is easy to install straight from the Shopify app store, and merchants can test it out with a 7 day free trial.

Try WATI for free on the Shopify app store

Translation Apps:

Translation apps for Shopify stores can expand your market reach, enhance user experience, build trust, improve SEO, ensure legal compliance, provide a competitive edge, and adapt to cultural nuances in different markets for the global success of your brand. There are 2 leaders in the space:

Langify

Langify is a language translation app designed specifically for Shopify, allowing businesses to easily create and manage multilingual online ecommerce stores. With Langify, you can translate product descriptions, checkout pages, and other content into multiple languages, expanding your reach to a global audience. 

The app simplifies the translation process, helping you maintain a consistent and professional appearance across different language versions. Using Langify is a practical solution to cater to diverse linguistic preferences and increase the accessibility of your store.

Try Langify for free on the Shopify app store

Weglot

Weglot is a website translation service that seamlessly integrates with various platforms, including Shopify, WordPress, Webflow, and more. It simplifies the process of making websites multilingual, enabling businesses to reach a global audience effortlessly. Weglot automatically detects and translates content, maintaining translation consistency and accuracy. With its user-friendly interface, you can manage translations, collaborate with team members, and even order professional translations if needed. Weglot ensures an optimized multilingual SEO strategy, improving discoverability in different languages. 

Try Weglot for free on the Shopify app store

Editors note:

While Weglot offers a more versatile solution, Langify on the other hand is designed specifically for Shopify, offering targeted features and translation focused on ecommerce.

The choice between them depends on your unique strategy and features needed for your multilingual website - for example if you have a heavy reliance on blogs or bespoke content, or you focus more on product pages and such.

Customer Support Apps:

Turbocharge communication, turn frowns into smiles with snappy resolutions, and make your store the hero of happy customers. From live chat antics to ticket wizardry, these apps ensure your business is the star of the customer satisfaction show.

Shopify Inbox

Shopify Inbox is a free messaging system and centralized customer support platform that consolidates messages from various channels into one interface. Hong Kong Shopify merchants can efficiently manage customer inquiries, respond promptly, and provide excellent service.

While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer.

Install Shopify Inbox for free on the Shopify app store

Gorgias

Gorgias is a customer support helpdesk and automation platform designed to streamline communication for businesses. It consolidates customer inquiries from various channels, such as email and social media (both messages and comments), into a centralized dashboard via a unified ticketing view. 

Customer support staff have full insights into the customer’s Shopify purchase history, and a suite of tools to improve customer support. Through AI and automation, Gorgias can categorize and respond to common queries, reducing response times and enabling support teams to focus on complex issues. The platform offers a self-service interface for customers, customizable templates, macros, and workflows, enhancing productivity. With Gorgias, businesses gain insights into customer data, facilitating personalized interactions and improving overall satisfaction. 

Get a free trial of Gorgias here

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Summing things up:

These Shopify apps can cater to the unique needs of Hong Kong merchants to provide an exceptional online shopping experience for customers. Whether it's marketing automation, multilingual support, efficient customer service, or streamlined logistics, these apps play a pivotal role in elevating the overall success of Shopify stores in Hong Kong.

Keep browsing our other blog articles, or send us a message in the live chat or contact us page to discuss more.